Studio Policies
New clients must fill out the new student form prior to classes. Please arrive 15 minutes early to complete the information.
Latecomers to Class: First-time students must fill out our questionnaire and hang from the stall bar before class begins and may not enter a class after it has commenced. Returning students may enter an ongoing (up to, but not after, 10 minutes into class) class if they lift their knees 50 times before the start of thigh-work.
Drinks: Please do not bring glass or uncapped drinks into the exercise studios. Capped plastic water bottles with caps are allowed.
Socks and Dress: Please wear socks or slippers and leggings or sweat pants that cover your knees while exercising.
Cell Phones: Please do not bring cell phones into the exercise rooms. You may ask the front desk manager to keep your phone for you during class.
Gum: Please do not chew gum in the studio or in class.
Pregnant Students: If you are an existing student and become pregnant, please bring us a note from your doctor permitting you to exercise. Refer to “Moms to be” for detailed information. No first-time students who are pregnant.
Towels: Please bring towels if needed.
Class Packages: All purchases are non-transferable. No exceptions.
Auto-Pay Cancellation: Auto-Pay memberships can be cancelled for moving or medical conditions only. The studio needs a 1-month notice to cancel all auto-pays. If a cancellation is done for any other reason, we will be charging the difference per month as though the special was not purchased.
Package Freezing: Regular unlimited packages may be frozen once per calender year.
Refunds: No refunds will be given for classes after seven days of purchase.
Class Reservations: Online reservations and phone reservations will only be honored before the class begins. Class space will be given up to anyone on the wait list at the start of the class.
Expirations: Class courses expire one year after purchase. Unlimited courses expire 30 days after activation.
See reservations & cancellations for more information› |
